When will my order be processed?
All orders are processed within 1 to 3 business days of receiving your order confirmation email. You will receive another notification when your order has been shipped.
How much do I have to pay for shipping?
Shipping costs for your order are calculated and displayed at checkout.
How long will it take to receive my order?
Delivery times differ per country and will be calculated at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us with a tracking number that you can use to check its status. It may take 48 hours for the tracking information to be available. You can then check the status of your order on the carrier's website.
What if I have not received my order?
If you have not received your order within 20 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number and we will investigate for you. We will get back to you as soon as possible, please give us a maximum of 2 working days.